Orders are typically processed for shipment within 72 business hours except for holidays, specials orders, and during sales. Processing & shipping times will be announced during these times. Once your order has been processed and shipped, you will receive a confirmation email from email@example.com indicating it's shipment.If priority mail or any other expedited shipping is selected, a tracking code will also be emailed upon processing. First Class mail WILL NOT have a tracking number.
If you are wishing to have your processing time expedited, please send this request and include your invoice number to firstname.lastname@example.org immediately after you place your order. There is a $2 processing fee for expedited processing. Selecting expedited shipping methods, ie overnight shipping, has no affect on processing time, and these orders will still be processed for shipping within 72 business hours, unless an email is received along with the expedited processing fee.
Product Appearance and Variation
We are a completely plant based product line, therefore there is chance for variation in product, color, consistency and fragrance due to its natural nature. In the event you've received product and its appearance appears to be unusually different from a previous product, please send us an email to email@example.com with pictures and a description of the concern. We'll do our best to respond immediately and if it is deemed unusual, we'll ship a replacement version free of charge.
Note: The Seal with a Kiss Finishing Oil has been infused with marshmallow and horsetail leaf, it is completely normal to see small herbal particles settling toward the bottom of the bottle. Think of it as an extra hair vitamin boost!
Please be sure that your shipping address is correct. If the product is returned to us for any reason (wrong address, not picked up, etc) we will gladly send another shipment, however a new shipping fee will be charged for the order, and the previous shipping payment WILL NOT be refunded.
Insurance is not included in the default shipping options, it can be purchased for an additional fee applicable to the value of your package. Be sure to send an email to firstname.lastname@example.org along with your order number if you would like to add insurance to your package.
We know sometimes things happen and we make purchases that we may realize we don't want or need. We will gladly refund products that have not been processed for shipping, but an email must be sent to email@example.com with 48 hours of purchase along with the order number. Unfortunately, Moisture Love will not refund any products that have been opened, used, or shipped. NO EXCEPTIONS! Once your return request has been processed, you will receive a confirmation email notifying you if your request was approved or denied.
If you receive a defective shipment of Moisture Love, notice must be sent to firstname.lastname@example.org with pictures of the damage and or package of missing product within 48 hours of receipt. You'll have the option to request a refund or replacement for the damaged or missing products. Once your email and pictures have been received, you receive a confirmation email from email@example.com confirming reimbursement or new shipment.
Coupons & Promotions
Whenever we are running a storewide promotion or sale, all coupon codes are disabled unless otherwise noted. Only 1 promotion is applicable at a time. Ie 20% off, free shipping, etc. If you have trouble applying a coupon, please email us at firstname.lastname@example.org.
Happy Shopping, we look forward to helping your hair experience #ahigherlove for moisture!
~Jeannell and the Moisture Love Team